Crossings Healthcare Solutions’ team offers support and installation services, training, assistance and maintenance on all of our software.

Services that enable the “software modules” to be installed

  • Design analysis/integration services
    • Enabling the software to be used in customers’ Cerner system
      • Design analysis
        • Assess your current environment (configuration, processes, version, upgrade plans, etc.)
        • Map NewCo customization into the current environment
        • Review configuration, processes to ensure proper functionality
      • Integration services
        • Install and build configurations in “Build” or “Development” domain
        • Unit test all configuration components and processes
        • System test (end-to-end testing)
        • Conduct conference room pilot with end users
    • Physician Notification Workflow (PDF)

Training services

Go-live

  • Assistance migrating code into “Production” domain as necessary
  • Support to ensure proper functioning

Services that enable the “software modules” to be supported at client hospitals

  • Maintenance to troubleshoot and resolve “bugs” with the software modules
  • Support during upgrades or changes in the customers’ Cerner system