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Crossings Solution Makes an Impact at Baystate Health

Enhanced Dynamic Documentation from Crossings Healthcare Solutions is making positive waves at Baystate Health in Springfield, Massachusetts. More than 80 internal medicine practitioners in three acute care hospitals are utilizing the recently implemented provider workflow tools. In just over three weeks, Baystate providers created more than 2,000 Dynamic Documentation notes.

The Enhanced Dynamic Documentation solution went live at Baystate Medical Center, Baystate Franklin Medical Center and Baystate Wing hospital in early November 2018. It offers providers a one-stop shop for reviewing the patient EHR, computerized physician order entry and documentation. Embedded within the Cerner workflow MPages, the optimized components help automate physician documentation and include embedded advanced clinical decision support.

The solution features three workflow MPages that gather and aggregate a large amount of clinical data. The MPages include Admit/Consult, Manage/Process and Discharge. Each features custom components and smart templates to help health systems and providers make it their own.

How Crossings Helped Baystate Health Fill the Gaps

When used for all workflows, the Enhanced Dynamic Documentation solution creates efficiencies including the ability to share auto-text, as well as the establishment of a running narrative of the patient’s stay.

The Baystate Health facilities implemented the following components:

  • Note Settings & Smart Templates
  • Auto-Text Sharing
  • Document History
  • Assessment & Plan
  • Quality Measure Advisors
  • Physician Notification
  • Order History
  • Hospital Course
  • Diagnoses
  • Discharge Orders
  • Procedures, Images & Consults

From the beginning, feedback from Baystate Health providers has been positive. Just after the solution went live, one physician remarked: “I can’t believe how fast it is. I see the value of having created a note in the system yesterday and see the benefit of it today. The Enhanced Dynamic Documentation will be faster.”

About Baystate Health

Headquartered in Springfield, Massachusetts, Baystate Health is a nonprofit integrated health system. Its workforce of nearly 12,000 serves more than 800,000 individuals in western New England. The system comprises four hospitals, more than 80 medical practices, home care and hospice, and regional laboratories and diagnostic centers.

Each year, Baystate Health totals more than 1.8 million outpatient visits, and over 197,000 emergency and urgent care visits. Annually, the system performs more than 36,600 surgeries and delivers over 4,000 babies. Learn more at

For more information on the Enhanced Dynamic Documentation solution, call Crossings Healthcare Solutions at 610-994-2200.